From the above description
Fail Fast, Learn Faster Product list of Wrong Question Book Product #: User Emotional Journey Map Product #: Then the operation personnel will operate the system and assign the corresponding responsible person, so as to distribute it in sequence and process it as needed. If it is a tracking service order , the system will record the information provided by the customer this time. When operators process the work order in the operating system, they will refer to the relevant information. From the above description, you will feel that the entireservice processing process is quite structured, step-by-step according to the operation process, and very logical. However, behind the "rational" logical judgment and operation logic of
such a system, the "emotional" part of serving customers is lost. During Afghanistan WhatsApp Number the entire life cycle of a service ticket, there will be a lot of "perceptual" information exchanges. Whether it is the description of the matterFail Fast, Learn Faster Product list of Wrong Question Book Product #: User Emotional Journey Map Product #: Then the operation personnel will operate the system and assign the corresponding responsible person, so as to distribute it in sequence and process it as needed. If it is a tracking service order , the system will record the information provided by the customer this time. When operators process the work order in the operating system, they will refer to the relevant information.
https://lh7-us.googleusercontent.com/vxEeh_6x4SAERjIL09ktOi1RMre66SvUtXu1SXKRv2ZEqpMSpf_WeMu4O4zI_nROh3VqRJsBloPIUyYpjX35P8K4bOeMUYCeLk_RK9ZM8xXSRlNCYGITCaNddJ2PQY-xWGKOsRYlT84gvYIM
you will feel that the entire service processing process is quite structured, step-by-step according to the operation process, and very logical. However, behind the "rational" logical judgment and operation logic of such a system, the "emotional" part of serving customers is lost. During the entire life cycle of a service ticket, there will be a lot of "perceptual" information exchanges. Whether it is the description of the matters provided during the creation of the work order, or the behavioral actions to track the progress later, such as the content of the message, the number of messages, the interaction behavior of other communication channels, etc., they are all expressions of the user's perceptual emotions. This dimension of information is not paid attention to by the existing operation system platform, nor has it been collected and summarized and implemented into customer service operation
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